Thank-you for shopping with The Soccer Shop. We take pride in supplying quality products and it is important to us that you are completely satisfied with your purchase.
Payment Express accepts VISA and Mastercard transactions as does PayPal with the addition of an American Express option however please note that you may be required to register for a PayPal account when selecting PayPal as your payment choice.
Bank Transfer orders will be held in a payment processing status until payment has been confirmed and therefore will take additional time to process and despatch.
All online payments processed through external secure servers and are 100% compliant with national and international eCommerce security standards.
Alternatively and should you prefer The Soccer Shop is happy to process orders by phone on +64 (0)7 847 1171 during shop hours.
The Soccer Shop uses external secure server software and will not retain any credit card information.
Prices are in New Zealand dollars and include GST. Prices are subject to change without notice.
Once a personalisation has been printed we will not offer a refund or exchange unless the product is faulty.
The Soccer Shop Gift cards are valid for a period of six months and can be used instore or online. Loyalty vouchers are valid for a period of two months.
Vouchers must be redeemed during a single purchase as no change/credit will be provided.
Prize Vouchers cannot be used in association with discounted items.
4. UNCLAIMED PRIZES
5. TERMINATION OF A COMPETITION
7. FAILURE TO ENFORCE THESE TERMS AND CONDITIONS
Extremely large items (such as goals) are not eligible for gift-wrapping and in the event of order we'll contact you to discuss prior to providing a refund.
NO REFUNDS on returns made for sale/outlet products. A store credit will be made available based on the reason for return.
If an item is not available you will be notified by email and given the option of backordering the item or changing your order. If you do not wish to backorder or select an alternative product, your purchase will be refunded.
The Soccer Shop does not directly exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. Return freight costs are your responsibility so please be sure to select sizes carefully.
No refunds will be given until the item is returned in original condition with labels intact, and in original packaging where applicable.
To make a return you must request a Returns Code. PLEASE NOTE THAT ITEMS RECEIVED WITHOUT A RETURNS CODE WILL NOT BE ACCEPTED
If the goods supplied are incorrect to what you ordered The Soccer Shop will re-supply the correct order freight paid and will arrange the return freight on the incorrect item.
To return an incorrectly supplied item please follow the request a Returns Code Process Here selecting Wrong Item as reason for return. PLEASE NOTE THAT ITEMS RECEIVED WITHOUT A RETURNS CODE WILL NOT BE ACCEPTED
We take pride in supplying quality products and it is important to us that you are completely satisfied with your purchase.
PLEASE NOTE THAT OUR RETURNS PROCESS HAS CHANGED and prior to returning an item your must have received a Returns Code. ITEMS RECEIVED WITHOUT A RETURNS CODE WILL NOT BE ACCEPTED
In addition we no longer directly exchange products. If you wish to exchange a product, you will need to return your purchase for refund (with a Returns Code) and place a new order.
Please note that the returns process must be initiated within 7 days of purchase (unless it is related to a materials/workmanship failure)and that NO REFUNDS will be made on returns made for sale/outlet products. A store credit will be made available based on the reason for return.
Purchases for shipment to countries outside of New Zealand may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
With respect to each item for which Import Fees have been calculated, you authorise The Soccer Shop Ltd to designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.
In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorisations on behalf of the recipient designated in your order.
To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from nzsoccershop.co.nz, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
FREE SHIPPING OFFERS are not available for overseas orders.