Shipping

The Soccer Shop charges shipping costs based on weight, volume and shipping location i.e rural / urban address which is calculated automatically at checkout.

The following rates apply (inclusive of GST)

Up to 10kg

NZ North Island Shipping - $7.50

NZ South Island Shipping - $9.50

*Rural Delivery Nationwide - $12.00

10kg to 20kg

Heavy Goods Nationwide - $20.00

20kg to 40kg

Heavy Goods Nationwide - $35.00

Above 40kg

Quotation required to ship the goods. You will initially be charged $0.00 at checkout in order to process your order. Once received, our sales team will contact you with a quotation for shipping costs which will need to be paid in full prior to dispatching your order.

*Rural Delivery

Due to rural delivery surcharges imposed by our courier provider, we charge a flat rate of $12.00 for any rural delivery shipment up to 10kg. We suggest to avoid this extra charge to get your order sent to a town or workplace that is not a rural delivery address.

PO Box Addresses

Unfortunately we are unable to ship to PO Box addresses.

Delivery Timeframe

In Stock Items

We will endeavour to have orders of in-stock items processed and shipped within 1-2 business days.*

*Any orders placed on weekends will be processed the following Monday or next working day if a public holiday. Stock errors will be notified to the customer asap with any suitable solution to resolve the issue.

Extended Delivery Items

Some items may have extended delivery time-frames as indicated above the add to cart button on the product page. This is our best estimate of the expected delivery time-frame to ship the product to you.*

*delivery time-frames are a guideline only and factors outside of our control such as supplier stock outages and transit delays especially during busy periods may effect the delivery time. In all instances we will endeavour to ship your order to you as quickly as possible.

Personalised Items

Items that require Printing or Embroidery will require additional time to complete this work on top of any extended delivery time-frame(s) as indicated on the product page. As a guideline, you can expect the following time-frames for most orders:

Replica Shirt printing

Please allow an extra 1-2 business days to complete name and number heat-press prints.*

Team-wear order printing

Please allow an extra 2-5 days + to complete printing requirements depending on the size of the order.*

*Printing times may be extended during busy periods or for large orders requiring multiple prints per garment. Any printing delays will be notified asap.

Embroidery

Please allow approx 7-10 days for most embroidery work to be completed.*

*Large orders or embroidery required during busy periods may extend the delivery time frame. Estimated times may be given upon request.

Courier Delivery

The majority of our orders are shipped via Post Haste Couriers. The below time frames are general guidelines for delivery*.

• Standard North Island destination: Expect to receive within 1-2 working days.
• Standard South Island destination: Expect to receive within 2-3 working days.
• Rural Delivery destinations: Allow an extra day on top of above delivery times.

Please Note:
Our warehouse is closed on weekends and public holidays. Any orders placed during these times will be processed the following Monday or next working day if a public holiday. During sale or busy periods, orders may take longer to process.

Order Tracking

Please note that until the carrier updates their system with your tracking information, you will be unable to track your order via the online tracker. Your shipment confirmation email will include a link to track your order online. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email.

International Orders

Due to delivery delays and issues arising from Covid 19, we are no longer able to process international orders and cannot ship goods outside of New Zealand.

FREE SHIPPING OFFERS

The Soccer Shop may on occasion offer “Free Shipping” deals and promotions. Some items such as large or bulky goods may be excluded at our discretion. In such cases, the exclusion will be clearly shown on the product pages.

To view our Returns Policy please click here