Shipping

The Soccer Shop charges flat shipping rates per ship-to address (with the exception of full-size goals which incure additional costs). The flat rates correspond to delivery method. Rates (incl. GST):

NZ North Island Shipping - $7.50

NZ South Island Shipping - $9.50

Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Delivery Timeframe

In Stock Items

We will endeavour to have orders of in-stock items processed and shipped within 1-2 business days.*

*Any orders placed on weekends will be processed the following Monday or next working day if a public holiday. Stock errors will be notified to the customer asap with any suitable solution to resolve the issue.

Extended Delivery Items

Some items may have extended delivery time-frames as indicated above the add to cart button on the product page. This is our best estimate of the expected delivery time-frame to ship the product to you.*

*delivery time-frames are a guideline only and factors outside of our control such as supplier stock outages and transit delays especially during busy periods may effect the delivery time. In all instances we will endeavour to ship your order to you as quickly as possible.

Personalised Items

Items that require Printing or Embroidery will require additional time to complete this work on top of any extended delivery time-frame(s) as indicated on the product page. As a guideline, you can expect the following time-frames for most orders:

Replica Shirt printing

Please allow an extra 1-2 business days to complete name and number heat-press prints.*

Team-wear order printing

Please allow an extra 2-5 days + to complete printing requirements depending on the size of the order.*

*Printing times may be extended during busy periods or for large orders requiring multiple prints per garment. Any printing delays will be notified asap.

Embroidery

Please allow approx 7-10 days for most embroidery work to be completed.*

*Large orders or embroidery required during busy periods may extend the delivery time frame. Estimated times may be given upon request.

Courier Delivery

The majority of our orders are shipped via Post Haste Couriers. The below time frames are general guidelines for delivery*.

• Standard North Island destination: Expect to receive within 1-2 working days.
• Standard South Island destination: Expect to receive within 2-3 working days.
• Rural Delivery destinations: Allow an extra day on top of above delivery times.

Please Note:
Our warehouse is closed on weekends and public holidays. Any orders placed during these times will be processed the following Monday or next working day if a public holiday. During sale or busy periods, orders may take longer to process.

Order Tracking

Please note that until the carrier updates their system with your tracking information, you will be unable to track your order via the online tracker. Your shipment confirmation email will include a link to track your order online. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email.

International Orders

Purchases for shipment to countries outside of New Zealand may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import Fees have been calculated, you authorise The Soccer Shop Ltd to designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorisations on behalf of the recipient designated in your order.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail.

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from nzsoccershop.co.nz, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

FREE SHIPPING OFFERS are not available for overseas orders.

To view our Returns Policy please click here